Support & Help
Get help with Creator™. Find answers below or contact our team.
Quick Help
Getting Started
- Download: Get Creator™ from the App Store
- Sign Up: Use your phone number
- Create: Follow AI prompts to make your first script
- Record: Use the built-in teleprompter
Common Issues
- Login Problems: Use the same phone number you registered with
- Video Export: Check device storage and internet connection
- AI Not Responding: Check internet connection, refresh app
- App Crashes: Force close and restart the app
System Requirements
- iOS 17 or later
- iPhone X or newer (recommended)
- At least 4GB of free storage
- Stable internet connection for AI features
Account & Billing
Subscription Plans
- Free Trial: 7-day trial to experience all features
- Standard Plan: $5.99/month - Up to 20 saved episodes
- Unlimited Plan: $14.99/month - Unlimited saved episodes
Managing Subscription
Manage through Apple's App Store:
- Settings > [Your Name] > Subscriptions
- Find Creator™ to manage or cancel
- Keep access until billing period ends
Billing Questions
For billing issues or refunds, contact Apple Support or contact our support team
Technical Support
App Performance
For slow performance or crashes:
- Close background apps
- Restart Creator™
- Restart your iPhone
- Check for app updates
- Free up device storage
Video Quality
- Record in good lighting
- Keep device steady
- Clean camera lens
- Use highest quality settings
Data & Privacy
Review our Privacy Policy for data protection details.
Still Need Help?
Contact our support team for assistance.
When Contacting Support, Include:
- iPhone model and iOS version
- Creator™ app version
- Issue description
- Steps already tried
- Screenshots if helpful
We respond within 24 hours on business days.
Feature Requests
Have an idea? We'd love to hear it!
Submit Feature Requests
- Contact our team with "Feature Request" in subject
- Describe your idea and how it helps
- Include examples or mockups
- Explain what problem it solves
We review all requests and prioritize based on user needs. Your feedback shapes Creator™!
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