Frequently Asked Questions

Creator™ – teaching creators how to tell great stories. Get answers to the most common questions. Download now to start creating! If you can't find what you're looking for, reach out to our support team.

What is Creator™?

Creator™ is an iOS app that teaches communication by guiding users to tell great stories. Built with advanced AI technology, Creator guides you through a unique creative process, helping you develop authentic, engaging, and original short-form video content effortlessly. Unlike apps that provide generic templates, Creator asks intuitive questions that guide you to form your own creative scripts and visual shot ideas for you to shoot.

Who is behind Creator™?

Creator™ was built by a small, passionate team of creators, artists, designers, and engineers who understand the creative process firsthand. We're a boutique studio—not backed by any large corporation or venture capital.

Our ethos and design decisions aren't driven by monetization. We charge a minimal fee only to help cover AI costs and support future development. We built Creator because we find joy in the act of creation—not in chasing profits.

When you subscribe, you're supporting our mission to keep Creator™ authentic, independent, and free from corporate influence. We believe great tools should enhance human creativity—not replace it—and that philosophy guides everything we build.

Who can use Creator™?

Creator™ is perfect for:

  • Aspiring content creators seeking an easy entry point to high-quality content
  • Creative professionals who want to streamline their content planning and production
  • Business owners or solopreneurs who want engaging videos without professional production teams
  • UGC (User-Generated Content) creators who need to produce authentic content for brands
  • Social media influencers looking to elevate their content

Whether you're just starting out or are an experienced creator, our app offers tools that adapt to your skill level and creative needs.

What Creator is not

Creator does not have cheesy templates, crappy effects to mask bad storytelling, fake AI avatars that look like sock puppets, silly kid effects, or stock images and videos. Creator is not another video editor and does not use AI images and videos to replace the creator - only to augment your authentic voice.

Why doesn't Creator have music, captions, and effects?

We intentionally left these out because videos perform better when these elements are added directly on the platform where you're publishing. Here's why:

  • Music: Platform-native music is monetized and optimized for views. By adding unlicensed music before upload, you run the risk of getting flagged or having your content down-cycled by the algorithm.
  • Captions: Captions are picked up by platform search algorithms and are best added natively where they can boost discoverability and accessibility features.
  • Effects/Filters: You can easily add these on your phone's camera app or directly on the platform, where they're optimized for that specific audience.

Our focus is on teaching creators how to tell great stories. We believe that strong storytelling is the foundation of engaging content, and platform-specific features should enhance, not replace, compelling narratives.

What platforms are supported?

Creator™ is exclusively available as an iOS app because we believe creators should be able to film and edit on the same device - their phone. Since most creators capture content on their mobile devices, it makes sense to complete the entire creative process there too.

Why mobile-only? There are plenty of excellent desktop video editing apps to choose from, but our goal is to make a better mobile experience. We focus on creating the best possible iOS app rather than spreading resources across multiple platforms.

Desktop version plans? No, we have no plans for a desktop version. We believe the future of content creation is mobile, and iOS already provides vast sharing solutions including AirDrop, iCloud, Google Drive, and Dropbox for transferring content between devices when needed.

Our content export formats are optimized for all major social media platforms and short-form video apps.

How do I create an account?

To create an account, download the Creator™ app from the App Store, then tap "Sign Up" on the welcome screen. We use phone number authentication for a secure and streamlined signup process. After verifying your phone number, you'll be able to start creating authentic, engaging content right away using our AI-guided creative process.

Can I use Creator™ on multiple devices?

Yes, your Creator™ account can be accessed from multiple iOS devices. Simply sign in with the same credentials on each device. However, your video content and media files are stored locally on each device, so while you can access your scripts and project structure on any device, your actual video content will only be available on the device where it was created.

What if I can't access my account?

Since Creator™ uses phone number authentication, you can easily log back in using your phone number. If you've changed your phone number or no longer have access to it, please contact our support team for assistance in recovering your account.

Current Features

Creator™ is designed with powerful features available now:

🎬 Content Creation

  • AI Script Generation: Transform your ideas into professional scripts instantly with intelligent AI assistance
  • Smart Storyboarding: Visualize your video with scene-by-scene planning and transition mapping
  • Guided Questions: AI asks the right questions to help you develop authentic, engaging content
  • Multi-Format Support: Create content optimized for vertical video platforms and short-form video apps

📱 Recording & Production

  • Integrated Teleprompter: Read your script while recording for smooth, professional delivery
  • Video Recording Tools: Built-in camera with scene management and retake capabilities
  • Upload Video: Import existing videos from your native phone library or from cloud storage services like Google Drive, Dropbox, or iCloud (3rd party storage apps must be installed on your phone)
  • Upload Images: Import images from your native phone library or from cloud storage services like Google Drive, Dropbox, or iCloud, then convert them to video with optional panning and zoom effects for dynamic visual storytelling
  • Editing Features: Trim, cut, and polish your videos with precision tools
  • Voiceover: Mute or keep your video audio and record new audio over your video to create professional narration
  • Title & Text Overlay: Add professional titles and text with beautiful font, style, and color choices to make your content visually stunning

🤝 Collaboration & Management

  • Collab: Add friends and share episodes for collaboration and feedback
  • Script Sharing: Share your AI-generated scripts with collaborators and team members
  • Episode Management: Tag episodes by series and create custom series for all your content types - organize projects by topic, brand, or any grouping that fits your workflow
  • Export Options: Save to Photos, share via Messages, Mail, AirDrop, or post directly to social media apps using Apple's native sharing system - access all your installed apps and services

🎯 Social Media Optimization

  • Platform-Specific Formats: Automatic formatting optimized for social media platforms
  • Aspect Ratio Options: Creator is optimized for 9:16 vertical videos. While you can upload 16:9 videos, they will be formatted to 9:16 with black bars above and below. Recording is limited to 9:16 format - turning your phone sideways creates a sideways 9:16 video, not true 16:9
Does Creator™ use AI, and how does it work?

Yes, Creator™ blends user-guided creativity with AI-powered tools to help you script, plan, and produce standout social videos in minutes. Unlike AI tools that take over the creative process, Creator asks intuitive, smart questions that guide you to form your own creative ideas.

Our AI assists by:

  • Helping transform your initial ideas into structured scripts
  • Asking guiding questions that spark your creativity
  • Organizing your content into effective storyboards
  • Providing a smart teleprompter that follows your natural speaking pace

All AI features are designed to enhance your authentic voice, not replace it. You maintain full creative control throughout the process, with AI serving as your creative assistant.

Are there recording time limits?

Video Length Planning: When you select a video length in Creator's chat (15, 30, 60, or 90 seconds), the AI automatically creates the appropriate number of scenes for your requested length, assuming each scene will be approximately 3-5 seconds. The longer the video, the more scenes Creator makes.

Maximum Limits:

  • Upload limit: 5 minutes (300 seconds) maximum for imported videos - if your original video exceeds this limit, we suggest trimming before upload
  • Scene limit: 90 seconds maximum per individual scene
  • Optimized length: Each scene is optimized for 3-5 seconds but can extend up to 90 seconds for maximum creative expression

Social Media Best Practices: Most social media content performs best under 90 seconds total length, with an optimal target of 30-45 seconds for maximum engagement.

Is there a total video length limit? No theoretically, you could have many 90-second scenes that combine into a very long final video, but you'd be limited by your device's storage, memory, and processing capabilities rather than a hard-coded duration limit in the app. If you want to create longer videos, we suggest doing multiple shorter episodes and combining them outside the app for a continuous long video.

Is there a limit to how many videos I can create?

Video creation limits are based on storage, not monthly quotas. With the Standard Plan, you can store up to 20 videos at any given time. To create more videos, either remove old episodes or upgrade to the Unlimited Plan which allows unlimited stored episodes. There are no monthly creation or export limits on either plan.

Can I use Creator™ for free?

If Creator™ speaks to you and you're excited to share it, we'd love to hear from you. We sometimes offer free access to creators who want to be part of our community—people who care deeply about creativity and want to help shape the future of the app.

Whether it's sharing your experience, offering feedback, or helping others discover Creator™, you can play a real part in how we grow. Reach out at support [at] creatorvideo [dot] ai and let us know you'd like to join the community.

Is Creator™ free to use?

Creator™ offers a free 7-day trial that allows you to experience our unique AI-guided creative process. Download now to start your trial! After the trial period, we offer two subscription options:

  • Standard Plan: $4.99/month - Includes all features with up to 20 saved episodes
  • Unlimited Plan: $14.99/month - Includes all features with unlimited saved episodes

Both plans give you full access to our AI script generation, guided creativity tools, storyboard planning, and integrated teleprompter features.

When you subscribe, you're supporting our mission to keep Creator™ authentic, independent, and free from corporate influence.

What payment methods do you accept?

We exclusively accept Apple Pay for all subscriptions. Payments are processed securely through Apple's payment system. Subscription payments are automatically renewed unless you cancel before the billing date.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your Apple App Store settings. After cancellation, you'll continue to have access to premium features until the end of your current billing period. We do not provide refunds for partial subscription periods, but you can continue using the service for the remainder of your paid term.

What are the system requirements?

Creator™ requires iOS 17 or later and is optimized for iPhone devices. The app performs best on iPhone X and later models, especially for video processing features. We recommend at least 4GB of free storage space for the app and your projects. As Creator is exclusively an iOS app, it's been specifically designed to take advantage of Apple's hardware and software capabilities for the best possible creative experience.

How is my data stored and what happens if I lose it?

Local Storage: All your video content, photos, and media files are stored locally on your device - not in the cloud. This means your content is private and secure, but it also means it's only available on the specific device where you created it.

What's at risk: Your video content can be permanently lost if:

  • You delete the Creator™ app
  • Your phone is lost, stolen, or damaged
  • You perform a factory reset without backing up
  • iOS updates cause the app to lose media file references
  • You run out of storage space and iOS automatically clears app data

What's protected: Your scripts and project metadata are stored securely in our cloud database, so these will be available when you sign in on any device.

Recommendation: Always export and save your finished videos to your Photos app or cloud storage before deleting projects or the app.

How is my data protected?

We take data security seriously. Your video content and media files are stored locally on your device using iOS's built-in security features for data protection. Only your scripts and project metadata are stored securely in our Firebase database with encryption. We do not share your personal information or content with third parties without your consent. For more details, please refer to our Privacy Policy.

What video and image formats are supported?

Video Formats: Creator™ supports MP4 and MOV video formats. Creator is optimized for 9:16 vertical videos for social media platforms. While you can upload 16:9 videos, they will be formatted to 9:16 with black bars above and below the content. When recording within the app, you can only capture in 9:16 format - rotating your phone sideways will create a sideways 9:16 video, not true 16:9 landscape.

Image Formats: Creator™ supports standard image formats including JPEG, JPG, PNG, HEIC, and other common photo formats. All uploaded images are automatically converted to videos for use in your projects.

Image Handling: Similar to videos, images follow 9:16 formatting rules:

  • Portrait images: Can use "fill mode" which zooms in to fill the 9:16 frame from top to bottom, or standard mode which shows the full image width with black bars above and below
  • Landscape images: Displayed at full width with black bars above and below to fit the 9:16 format
  • Square images: Centered with black bars above and below
Feature Roadmap

We're constantly working to expand Creator™'s capabilities. Here are some exciting features on our roadmap:

  • iPad Support: Native iPad app with optimized interface for larger screens and enhanced editing capabilities
  • Audio Track Upload: Ability to upload audio tracks to scenes - perfect for pre-recorded audio tracks or sound effects to overlay on recorded videos
  • Record Effects: Screen-in-screen video or photo recording with dual camera functionality - record with both front and back cameras simultaneously
  • AI Green Screen: Advanced green screen effects powered by artificial intelligence
  • Pro LUT Filters: Professional cinematic color grading with industry-standard LUT filters
  • GenAI Features: Text-to-Image/Video generation, text regeneration, and text-to-voice capabilities

These are just a few features on our roadmap! We welcome community input and are happy to hear your ideas. To submit feature requests, contact us at support [at] creatorvideo [dot] ai with "Feature Request" in the subject line.

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